LIVE & LEARN - OR at least check it out on Better Business Bureau first....
You know that gut feeling you get when if it sounds too good to be true, it probably is... Well heed the feeling and stop what you are doing and do a little research instead.
I learned this the hard way when I started to search for some health care recently. I surfed the internet, read about NAR's REALTORS Core Health Insurance Program then filled out an application online. Before you knew it, the phone rang and a representative from Consolidated Medical Services, LLC who was really good at getting me discounts on RX's, doctor's visits, hospital stays, wellness care... all at a great price. I asked if they could send me the information in writing, but was assured I could cancel if I wasn't satisfied after receiving the package and having Customer Support explain how to use all the services to take advantage of the discounts. After signing up, I knew I did the wrong thing, so I called the very next day to cancel. To keep a long story short, each time I called the Customer Service Department said they would look into it for me and I never received a call back. I was able to cancel with all the provider's directly, minus a processing fee which is over $200 total. So in the spirit of Mother's Day, "Do as I say, Not as I do!", when it sounds to good to be true, it probably is and it's worth the extra step to look them up for complaints on BBB.
Sample BBB report:
These complaints concerned :
+ 1
regarding Billing or Collection Issues
- 1
regarding Contract Issues
1
- Failure to honor a contract or agreement
- 3
regarding Customer Service Issues
3
- Failure to respond to phone calls or written requests for assistance or support
- 2
regarding Refund or Exchange Issues
1
- Failure to honor promised refunds, exchanges, or credit
1
- Failure to honor refund, exchange or credit policies
- 2
regarding Sales Practice Issues
1
- Sales presentation used dishonest sales practices
1
- Sales presentation used high pressure methods
- 1
regarding Service Issues
1
- Improper or inferior service



